Free Tool

What is your recall backlog actually worth?

Size the overdue-recall list you already have. Enter how many patients are overdue in each tranche and see the recoverable production, plus how many weeks of calling it takes to work the list.

Patients overdue for recall

Recently lapsed — highest return · assumes 35% return

Still remembers their care team · assumes 22% return

Needs a reason to come back · assumes 12% return

Many have moved or switched · assumes 5% return

Value and calling capacity

Average visit, 2026 Medicare rates. Replace with yours

$

Most reactivations take more than one try

Realistically, on top of the day job

How we calculate this

Backlog value. Each tranche is multiplied by its own assumed return rate — 35%, 22%, 12% and 5% from most to least recent — and then by your average recall-visit value, which starts at $136, the average visit at 2026 Medicare rates. Rates fall with time overdue because reachability and intent both fall; a single blended rate would hide which part of the list is worth working first.

The working plan. Call attempts = overdue patients × attempts per patient. Weeks = attempts ÷ the calls per week you entered. Staff hours assume ~4 minutes per attempt including the notes afterwards.

Planning estimates only. The return rates are illustrative industry-shaped assumptions, not our measured performance, not a forecast of your results, and not a quote. Change the inputs to match your group before using the number. Everything is calculated in your browser — nothing you type here is sent anywhere or recorded.

Also free Missed-call & follow-up calculator Model the monthly opportunity in calls you are not answering.