What lost visits cost, and what comes back
Every missed call, lost referral and forgotten recall is a visit that never happens. Here is the estimate for a typical nephrology group. Change any number to match yours.
Across 4 locations, per year
Patient access
Calls nobody answers
- Missed callsSchedulerdesk busy or uncovered+$22,65680%
- After-hours callsSchedulernights and weekends+$59,13680%
- Calls at the same timeSchedulersecond and third lines ring out+$34,17680%
- Slow pickupSchedulercallers hang up on hold+$18,81680%
Reached you, not served
The patient got through, the visit didn't happen
- Language gapEvery agentcallers who need another language+$20,16070%
- Referrals never scheduledReferrerfaxes that sit in a tray+$71,56870%
Reminders & recalls
Patients who drift off the schedule
- Follow-up remindersRecallerno-shows and late cancellations+$35,42460%
- Recalls and overdue visitsRecallerpatients due back who never call+$30,52860%
Insurance
Coverage problems found too late
- Eligibility failuresVerifierclaims denied for coverage+$10,08060%
Back with our AI employeesEstimate
≈$471K
Across 4 locations, per year
≈ $39,212 per month
$303K revenue back + $168K scheduler hire you don't add
Locations
24/7every call answered, in 10+ languages
192 workdaysof staff phone time back, per year
The work behind the desk
Four more agents take the work that never reaches the phone. Change any number to your own.
AgentThe problem todayWhat our AI employees doYour numbersBack · per year
NourisherNutrition AgentBetaDiet questions between visits land on your providers.Sends the education your care team approved and schedules the dietitian, any time of day.2.4 work monthsof clinician time≈ $157K of visit time
AuthorizerPrior Auth AgentBetaStaff chase payer portals, faxes and hold queues for every approval.Assembles each request, tracks its status and flags denials to your team.4.0 work monthsof staff time
ReferrerReferral AgentBetaReferrals arrive by fax from other providers; many never become a visit.Reads each referral, calls the patient, schedules the visit and updates the sender.$71,286in first visits
VerifierInsurance AgentAvailable todayEligibility is checked by hand, or not at all, before the visit.Checks coverage for every scheduled visit and flags gaps before the patient arrives.7.5 work monthsof staff time
Security and guardrails
- HIPAA compliant, third-party assessed; BAA with every customer; runs on AWS
- Identity verified before any patient answer
- EHR writes and anything clinical wait for approval
- A person on the line whenever the patient asks
Everything, with our AI employeesAcross 4 locations, per year
$699Krevenue back, hire avoided and visit time
21.1 work monthsof staff time back
2.4 work monthsof clinician time back
Every figure is an estimate · 2026 Medicare rates · defaults: 800 calls a month, $136 a visit · change any input to match yours.