Platform features
What EigenH AI handles for your front desk
One intelligent front desk, organised into capability areas — each one live through a named agent, or labelled planned until it is.
All features
- Schedules Scheduling that follows your office rules Appointment requests, rescheduling, cancellations, and recall handled within the providers, visit types, hours, and handoff rules your office approves. Delivered by AI Appointment Agent and AI Follow-up Agent
- Communications Every call answered, every outcome recorded Patient calls answered at any hour, missed calls worked back, and approved follow-up run to a clear status — with escalation to staff when a person is needed. Delivered by AI Appointment Agent and AI Follow-up Agent
- Forms Planned: pre-visit paperwork, collected earlier Planned: request intake details and required paperwork before the visit, and put anything missing in front of staff. Not delivered by a live agent today. Planned
Features are jobs. Agents do them.
A practice does not buy an AI agent — it buys fewer missed calls, a fuller schedule, and less unfinished follow-up. Each capability area names the agent that does the work.
- 01
A patient reaches out
Calls answered at any hour — after-hours, lunch, and the second simultaneous line.
- 02
The right agent acts inside your rules
Scheduling, follow-up, and eligibility work completed within office-approved workflows. Anything outside them goes to staff.
- 03
The outcome is recorded
Intent, outcome, transcript, and next step — written to the schedule and visible to the team.
Frequently Asked Questions
Schedules and Communications are live, delivered by the Appointment and Follow-up Agents. Forms — pre-visit intake and paperwork collection — is planned, and its page is labelled that way; nothing on it is presented as available.