EigenH AI Ops
AI Ops for medical practices
Our ops team and vetted partners run revenue cycle, credentialing, documentation, and growth work for your practice. AI does the prep and tracking, and people do the judgment. Each line can run on its own or alongside the EigenH AI agents.
Revenue cycle
- Revenue Cycle Ops Claims out clean, denials worked, A/R followed up Charge entry, claim submission, denial follow-up, payment posting, and A/R work handled by people who do it every day.
- Coding Ops Coding and coding review by experienced coders Professional coding for visits and procedures, plus periodic review to catch errors before a payer does.
- Verification Ops Eligibility and benefits confirmed by a person Human verification for the coverage questions that need a phone call to the payer, alongside the eligibility work the Verifier prepares.
Practice growth
- Marketing Ops Get found by the patients and referrers you want Local search, listings, content, and campaigns built for medical practices and the rules they work under.
- Web Ops A practice website patients and referrers can use Design and build of an accessible, fast practice website, with clear paths to call, book, or send a referral.
How an AI Ops engagement works
Every engagement starts with the work your practice wants off its plate, and stays that narrow until you ask for more.
- 01
Scope the work
We look at how the work runs today, where it backs up, and which pieces you want us to take on.
- 02
Agree who does what
We write down which tasks we own, which stay with your staff, and how the work will be measured and reported.
- 03
Onboarding and access
Your team grants the system access the work needs. A business associate agreement is signed before any patient information is shared.
- 04
Regular reporting, one named contact
You get reporting on an agreed schedule and a named contact who answers for the work and brings decisions back to your team.
Frequently Asked Questions
The agents are software that answers calls, schedules appointments, works recall, and prepares insurance details. AI Ops is work done by our ops team and partners: billing, coding, credentialing, scribing, marketing, and website projects. AI prepares the work and keeps the queues moving, and people make the calls that need judgment. A practice can use either one, or both together.