Frequently Asked Questions

No. EigenH AI takes the routine, repetitive call volume, such as scheduling, rescheduling, recall, and common questions, so your staff can focus on patients standing at the desk and on calls that genuinely need a person. Urgent or complex conversations are escalated to your team with the context already gathered.

Scheduling access to ten major dental practice-management systems, including Open Dental, Dentrix, Eaglesoft, Curve Dental, and Denticon, is live today through NexHealth. If your PMS is on that list, scheduling and rescheduling work from the start. The Insurance Agent is live and prepares eligibility work for staff review; direct eligibility and claims connections into each system carry their own status. The dental page lists every system with a status label showing exactly where it stands.

EigenH AI is built to complete routine administrative requests reliably. When a conversation needs human judgment, it hands the call to your front-desk staff with the transcript and context already captured, so the patient does not have to start over and nothing gets dropped.

The timeline depends on how deep the integration goes, so the EigenH AI team scopes it for your setup during the first conversation. Every launch follows the same path: a discovery call, configuration against your office's scheduling rules and call scripts, and testing of routine requests and exceptions before the workflow handles real patient calls.

Yes. EigenH AI is HIPAA compliant as a business associate. Where a practice is subject to HIPAA and EigenH AI processes protected health information on its behalf, EigenH AI acts as a business associate under a written Business Associate Agreement, as described in the EigenH AI privacy policy. The BAA is signed before production PHI is submitted. EigenH AI approves the production use case in writing, and the agreement is in effect before PHI moves. Data-handling and compliance questions are covered in detail during the sales process; contact the EigenH AI team for specifics.

No. EigenH AI handles administrative front-desk work, such as call answering, scheduling, reminders, and follow-up. It does not diagnose, treat, or give medical advice, and it does not prescribe, approve, or dispense medications. Any medication-related request a patient raises is logged and routed to your clinical team for review.

Yes. EigenH AI answers inbound calls 24/7, including nights, weekends, holidays, and busy-hour overflow when your team is already on another line. Calls that still slip through enter the follow-up queue, so the patient hears back from your practice instead of scheduling somewhere else.

An answering service takes a message for someone to act on later. EigenH AI completes the task on the call: it schedules or reschedules the appointment within your approved rules and logs the transcript, intent, and outcome for the front-desk team. Calls that need human judgment go to your staff with the full conversation attached.

Pricing is quoted per practice after a scoping conversation rather than published as a list price. The quote depends on your call volume, the workflows you start with, the practice-management connection, and how much implementation support you need. The pricing page explains how that conversation changes for a single location, a practice with 2 to 3 locations, and a larger group, and a demo is where a real number comes from. EigenH AI is sales-led, so there is no self-serve signup.

Inbound patient calls are the core of EigenH AI. Reminders, confirmations, and approved follow-up go out on the channels your practice signs off on during setup, and the exact channel mix for your workflows is confirmed while your deployment is scoped.

EigenH AI holds a natural conversation instead of walking patients through menu options. A patient says what they need, whether that is a new appointment, a different time, or a question about an upcoming visit, and EigenH AI understands the intent and completes the task rather than routing the call to a mailbox or a hold queue.

Your practice does. During onboarding your team defines the call scripts, scheduling rules, provider and operatory availability, and escalation criteria, and the agents stay within them. Anything outside those rules goes to staff.

EigenH AI sends appointment reminders and confirmations on the schedule your practice approves, and runs recall for patients who missed a visit or are overdue for one. Each attempt gets a recorded status, so your team can see who confirmed, who rescheduled, and who still needs a person.

EigenH AI captures every call's intent, outcome, transcript, and next step, so the team can see what happened on each interaction and what still needs attention. Front-desk analytics show call volume, appointment outcomes, follow-up status, and staff handoffs.

Yes. EigenH AI supports custom call flows per location, and reporting scope for a group is confirmed during evaluation. The pricing page describes how scoping works for a single location, a practice with 2 to 3 locations, and a larger group; for groups and DSOs, the integration scope, deployment boundary, and commercial terms are confirmed in writing before a proposal. Talk to the EigenH AI team about your locations.

Most offices miss calls after hours, during lunch, and whenever the front desk is already on the phone, and each unanswered call can be a patient who schedules elsewhere. The free missed-call calculator models the monthly opportunity from your own call volume, missed-call rate, and patient value. The assumptions are visible and editable, and the result is a planning estimate, not a performance claim.

Book a demo or contact the team. Engagements begin with a discovery call to map your current patient communication flow and pick the highest-impact workflow to start with. From there, EigenH AI is configured to your call scripts, scheduling rules, and integration requirements, then tested with your team before go-live.