Eigen Analytics
See every call. Find every dollar.
Every Reach conversation becomes measurable: intent, outcome, and next step — so your front desk sees exactly where revenue leaks and where it's recovered.
-
Intent & outcome
Every call classified by why it came in and how it ended.
-
Recall recovery
Overdue hygiene reached and rescheduled, tracked over time.
-
Searchable summaries
Find any call by intent or outcome — summarized, not raw.
Dashboards
The numbers your front desk runs on.
One view of how the phone is performing — volume, resolution, appointments, and recall recovery — broken down by hour, day, and outcome.
Call volume
By hour, day, and outcome
Resolution rate
Handled vs. escalated
Appointments
Created, moved, cancelled
Recall recovery
Overdue hygiene reached
Recovery
Find the revenue that's slipping away.
Missed calls, abandoned appointments, and overdue recall are where practices quietly lose money. Analytics surfaces all of it — and shows how much Reach wins back.
- Spot missed and abandoned calls before they cost an appointment
- See after-hours and overflow demand you never knew you had
- Track recall campaigns from outreach to scheduled appointment
- Measure front-desk load so you can staff to the real call pattern
- Missed calls recovered after hours
- Overflow appointments captured at peak hours
- Overdue hygiene recall rescheduled
- Confirmations that cut no-shows
Captured & summarized
Every call, measured.
Intent & outcome on every call
Each conversation is tagged with what the patient wanted and what happened next — appointment request, reschedule, billing, or escalation.
Summaries, not transcripts to wade through
Skim a clean summary and the next step for any call, instead of replaying audio or reading walls of text.
Trends your team can act on
Watch volume, resolution, and recovery move week over week so you know what's working.
Insight without exposure.
Analytics measures volume, intent, and outcomes — not patient health details. Reports are built from call metadata and summaries, never from raw patient data, and everything is encrypted in transit and at rest.
See what your phone is really doing.
We'll walk you through the dashboards on a real call pattern — volume, resolution, appointments, and recovered revenue.
Dashboards
The numbers your front desk runs on.
One view of how the phone is performing — volume, resolution, appointments, and recall recovery — broken down by hour, day, and outcome.
Call volume
By hour, day, and outcome
Resolution rate
Handled vs. escalated
Appointments
Created, moved, cancelled
Recall recovery
Overdue hygiene reached
Recovery
Find the revenue that's slipping away.
Missed calls, abandoned appointments, and overdue recall are where practices quietly lose money. Analytics surfaces all of it — and shows how much Reach wins back.
- Spot missed and abandoned calls before they cost an appointment
- See after-hours and overflow demand you never knew you had
- Track recall campaigns from outreach to scheduled appointment
- Measure front-desk load so you can staff to the real call pattern
- Missed calls recovered after hours
- Overflow appointments captured at peak hours
- Overdue hygiene recall rescheduled
- Confirmations that cut no-shows
Captured & summarized
Every call, measured.
Intent & outcome on every call
Each conversation is tagged with what the patient wanted and what happened next — appointment request, reschedule, billing, or escalation.
Summaries, not transcripts to wade through
Skim a clean summary and the next step for any call, instead of replaying audio or reading walls of text.
Trends your team can act on
Watch volume, resolution, and recovery move week over week so you know what's working.
Insight without exposure.
Analytics measures volume, intent, and outcomes — not patient health details. Reports are built from call metadata and summaries, never from raw patient data, and everything is encrypted in transit and at rest.
See what your phone is really doing.
We'll walk you through the dashboards on a real call pattern — volume, resolution, appointments, and recovered revenue.