An AI answering service that finishes the call
Your AI employees answer every patient call at any hour, schedule and reschedule within your team's rules, write the outcome back to your EHR, and hand clinical calls to your team.
How an AI answering service call ends
A traditional answering service takes a message. Your AI employees take the routine call to an outcome and leaves your team the exceptions.
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Every line answered
After hours, at lunch, and when your team is already on a call. No hold queue and no voicemail.
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Routine requests finished
New appointments, reschedules, cancellations, confirmations, hours and directions, handled within the providers, visit types and hours you approve.
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Clinical calls to people
Symptoms, medications, results and urgent calls go to your escalation path at once, with the caller's details attached.
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Written back to your EHR
Every appointment, update, and call outcome is written back to your EHR, so nobody retypes a call the next morning.
What the AI answering service covers
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24/7 call answering
Evenings, weekends, holidays and overflow, in your name.
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Scheduling within your rules
The Scheduler offers only the slots, providers and visit types your team approves.
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EHR write-back
Every appointment, update and call outcome lands in the system your team already uses.
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Missed-call recovery
The Recaller works the missed-call list back before those patients call another office.
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HIPAA compliant
Independently assessed by a third party; we sign a BAA with every customer; SOC 2 in progress.
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Handoffs with context
Anything outside the rules reaches staff with the reason and the caller's details.
Frequently Asked Questions
See all questionsWhat is an AI phone answering service?
It is a voice agent that answers your phones in your name. Unlike a message-taking answering service, it can complete routine requests itself, such as scheduling or rescheduling an appointment, and record the outcome. Our AI employees, the Scheduler and the Recaller, do this work.
Is this a HIPAA compliant medical answering service?
Yes. We are HIPAA compliant, independently assessed by a third party; we sign a BAA with every customer; SOC 2 is in progress. See our trust page and our HIPAA checklist for AI phone agents.
Is it a virtual medical receptionist?
It covers the phone side of the receptionist's job: answering, scheduling, confirmations and follow-up. Check-in, judgment calls and patients who want a person stay with your team. Our guide to the medical receptionist role splits the job task by task.
How is it different from a traditional answering service?
An answering service usually takes a message for staff to return. EigenH AI finishes the routine call and writes the result back to your EHR. Both should send clinical calls to people. See our comparison of a medical answering service and AI agents.
Does it give medical advice or triage symptoms?
No. Clinical and urgent calls go straight to your escalation path. The agent does not provide clinical or emergency triage.
Ready to answer more patient calls?
See how our AI agents can help your team answer more calls and schedule more patients.