AI Reputation Agent
Ask for feedback while the patient experience is still fresh
A planned agent for collecting patient feedback, routing concerns to the practice, and supporting approved review requests after care.
Coming soon
The intended workflow
This page describes the roadmap, not a generally available product. The workflow the practice would approve looks like this.
- 01
Define the eligible visit
The practice would decide which completed visits enter the workflow and when the patient hears from the office.
- 02
Ask for feedback
The approved message and channel, with a clear next step and no pressure on the patient.
- 03
Route concerns to a person
A low score, complaint, or callback request would become a staff task with the available context.
- 04
Track the outcome
The team would see who responded, which concerns need action, and which approved review requests were sent.
What the planned agent is intended to handle
Feedback is most useful when the practice can act on it — the design goal is response, not rating.
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Approved feedback requests
Sent after eligible visits, on the practice's schedule.
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A structured satisfaction signal
A recorded patient response, not a guess about sentiment.
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Concerns to staff first
Complaints and callback requests routed to the practice, not the public.
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Policy-gated review requests
A public review request only where the practice's policy allows it.
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Follow-up status
The state of each post-visit conversation, visible to the team.
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Opt-outs respected
Patients who decline are recorded and excluded from the workflow.
Protect the relationship before chasing a rating
The planned agent is not a tool for filtering out criticism or manufacturing positive reviews. Patients choose whether and what to post — the agent would support an approved request and track the workflow.
The exact workflow and availability will be confirmed before launch.
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No review gating
Criticism is routed to staff to act on — never suppressed to protect a score.
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Staff hear concerns first
A concern would become a staff task before any review request goes out.
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The practice's policy governs
Review policy, patient consent, and platform rules stay the practice's responsibility.
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Patients decide
No posting on a patient's behalf, and an opt-out stops the workflow.
What a practice should be able to measure
The intended records, once the agent ships:
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Visits in the workflow
Eligible visits added after care.
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Requests delivered
Feedback requests delivered and answered.
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Concerns raised
Concerns sent to staff for follow-up.
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Staff response status
Where each concern stands.
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Review requests sent
Approved public review requests, and no others.
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Opt-outs
Patients who asked not to be contacted.
Intended reporting for a planned capability — recorded workflow outcomes, not promised ratings or review volumes.
Frequently Asked Questions
It is planned. Contact us if post-visit feedback and review follow-up are a priority for your practice.