Dental · Live today
The dental receptionist who never leaves the front desk.
Every patient call answered — evenings, weekends, and the second line at 10am — booked under your office rules and written into Open Dental, Dentrix, or Eaglesoft, with the recall list your team never gets to finally worked.
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Answers after you lock up
The 7pm new-patient call books itself into tomorrow's schedule instead of sitting in voicemail until Monday.
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Works the recall list
Overdue hygiene and missed calls get followed up while your team runs the day happening in front of them.
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Knows when to get a person
Pain, swelling, and anything outside your rules reach your team with the caller's request and the transcript.
- Planned — not yet available
Will check the plan before the visit
Eligibility and benefits gathered ahead of the appointment, so nobody spends the morning on hold with a carrier while a patient waits at the desk.
- Planned — not yet available
Will collect the balance after it
A payment link sent while the visit is still fresh, with status your team can see — instead of a balance that quietly ages into a statement.
The problem
Three leaks every practice knows about.
None of these are staff failures. One or two people cannot cover a phone line that is busiest exactly when the office is busiest.
The 7pm toothache call
Patients call when the problem is on their mind, which is often evenings and weekends. A voicemail left Friday night competes with every office that patient can reach before you call back on Monday.
The second call at 10am
Mid-morning, the front desk is checking in patients, taking payments, and answering the phone at the same time. The second simultaneous call loses, and it never shows up in a report.
The recall list nobody works
Overdue hygiene patients get a reminder and maybe one callback attempt before the day takes over. The list goes stale, and open hygiene slots follow.
The cost, modeled
Put a number on it before you buy anything.
Missed calls never appear in your PMS, so they get managed by nobody. Here is a worked example for a single-location practice. Every input is an assumption you should replace with your own.
$360
Modeled lost production per day
Worked example, not customer data
$7,200
Modeled lost production per month
Worked example, not customer data
≈$86,000
Modeled lost production per year
Worked example, not customer data
The assumptions behind those numbers
- 30 inbound calls per business day
- 20% go unanswered (busy line, lunch, after hours)
- 60% of unanswered calls were appointment-seeking
- 40% of those callers are never recovered
- $250 average production per appointment
- 20 business days per month
Skeptical? Cut every assumption in half and the model still loses roughly $1,350 a month, over $16,000 a year. The math survives conservative inputs because the losses compound daily.
Read the full model and plug in your own numbersRun the model against your own call log.
Bring last month's numbers to a demo and see which of those calls EigenH would have answered, booked, or handed to your team.
How EigenH handles it
Answer the call, act inside your rules, show the outcome.
One product, five agents. Two are live today: the Appointment Agent answers and books, and the Follow-up Agent works recall and approved follow-up. Insurance, Reputation, and Payment are planned extensions of the same patient context and are not available yet.
After hours
Every call answered, 24/7
The Appointment Agent picks up evenings, weekends, and the Monday rush, and books new-patient, hygiene, and treatment visits within the rules your office approves.
Peak overlap
Overflow taken, urgency escalated
When the front desk is on another line, EigenH takes the second call. Pain, swelling, and trauma calls go to your team immediately, with the transcript and context.
Recall
The recall list, actually worked
The Follow-up Agent works missed calls, recall, and approved follow-up, then shows staff which patients still need attention.
Every call ends with a record your staff can review
Intent, outcome, transcript, and next step — completed, changed, cancelled, or handed off. The invisible losses finally show up in a report you can act on.
- New-patient calls
- Hygiene recall
- Reschedules and cancellations
- Missed-call recovery
- Unscheduled treatment follow-up
- Emergency triage to staff
- Incoming patient call
- Appointment request detected
- Approved appointment options found
- Appointment outcome recorded
Integrations
Built for the systems your office already runs.
A front desk cannot be automated without write access to the schedule. 10 major dental practice-management systems are live today, connected through the NexHealth API. Insurance eligibility is a separate build and is not there yet — the labels below say exactly where each one stands.
- Live Working in production today
- Sandbox Built and tested, not yet cleared for patient data
- Planned On the roadmap, not built yet
Practice-management systems
10 liveScheduling access is delivered through NexHealth, which maintains the connection to each system. If your PMS is on this list, booking and rescheduling work on day one.
- Open Dental via NexHealth Live
- Dentrix via NexHealth Live
- Dentrix Ascend via NexHealth Live
- Eaglesoft via NexHealth Live
- Curve Dental via NexHealth Live
- Denticon via NexHealth Live
- CareStack via NexHealth Live
- Patterson Fuse via NexHealth Live
- tab32 via NexHealth Live
- Oryx via NexHealth Live
Insurance networks and eligibility
Not covered by the NexHealth connection — this is separate work, and none of it is cleared for patient data yet.
- DentalXChange Test environment only — not yet cleared for patient data Sandbox
- Availity Planned
- Vyne Dental Planned
- Optum / Change Healthcare Planned
- Waystar Planned
- Onederful Planned
- Zuub Planned
Eligibility work is prepared by the Insurance Agent, which is planned rather than live. Coverage details that are missing or uncertain go to staff rather than to the patient.
Running something else?
Custom integrations are built for committed customers. Tell us the system and the workflow, and we will tell you what is realistic.
The questions every office asks
Asked at every demo. Answered here.
Is it HIPAA-safe?
EigenH is designed to support HIPAA-regulated workflows, and we sign a BAA where applicable. HIPAA readiness is a program, not a badge: the panel here shows where each safeguard stands, and the trust page carries the detail.
Does it work with my PMS?
10 major dental practice-management systems are live today through NexHealth, each labeled with its status in the list above. Running something else? Custom integrations are built for committed customers.
Check the listWhat if it can't answer?
It hands the call to a person instead of guessing. Anything outside your approved workflow goes to your team with the caller's request, the transcript, and a next step. Calls about pain, swelling, or trauma route to staff immediately.
Pricing
Quoted per practice.
There is no published price list. Book a demo, tell us about your locations and call volume, and we will quote your practice.
Hear EigenH answer a call.
Walk through an inbound dental call from the patient's request to the appointment outcome and staff-visible next step.