Reputation Agent Analytics
How the Reputation Agent will be measured
The intended record for post-visit feedback: requests sent, responses received, concerns worked by staff, and review requests that stayed inside the practice's policy.
- Feedback requests senttrending up190After eligible visits, on the practice's schedule.
- Responses receivedtrending up121A recorded answer, not inferred sentiment.
- Concerns routed to staffsteady by designStaff first14Heard by the practice before the public.
- Concerns resolved by the teamtrending up12Follow-up worked to a status.
- Approved review requests sentsteady by designPolicy-gated64Only where practice policy allows.
- Opt-outs respectedsteady by designBy request7Excluded from the workflow.
Intended reporting for a planned capability — illustrative values, not results from a live deployment. No ratings, review volumes, or response rates are promised.
How the record is intended to work
Product direction, not a generally available capability. Once the agent ships, every post-visit conversation would move through four recorded stages.
- 01
Eligible visits
Which completed visits entered the workflow, under rules the practice would approve.
- 02
Requests and responses
Each approved feedback request and the patient's recorded answer — or the absence of one.
- 03
Concerns to people
A low score or complaint would become a staff task before anything public, with its status tracked.
- 04
Review requests within policy
Approved public review requests recorded against the policy that allowed them — and no others.
What the practice should be able to review
The intended views, once the agent ships:
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Request delivery
Feedback requests sent and their delivery status.
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Response record
Who answered, and what they said — structured, not scraped.
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Concern queue
Concerns waiting on staff, with the available context.
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Resolution status
Where each concern stands with the team.
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Review request log
Approved review requests, tied to the policy that permitted them.
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Opt-out list
Patients who asked not to be contacted, honoured everywhere.
These numbers would stay honest
The planned agent is not a tool for manufacturing reviews, and its reporting would not be either. Response counts are workflow records — never a promised rating, and never a filter that hides criticism.
The exact reporting fields and availability will be confirmed before launch.
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No review gating in the numbers
Concerns are counted and routed to staff — never subtracted to protect a score.
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Staff-first is reported steady
Concerns going to people is the design, so that number never wears an up-is-good arrow.
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Policy is the denominator
Review requests would only be counted where the practice's policy allowed them.
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No PII in marketing analytics
No patient data, health details, phone numbers, insurance IDs, or free text — ever.
Frequently Asked Questions
No. The Reputation Agent is planned, and this page shows the intended reporting with illustrative values. The exact fields and availability will be confirmed before launch.