How Pacific Dental Group cut missed calls by 38%
Pacific Dental Group was struggling to handle high call volumes during peak morning hours. EigenH Reach stepped in to capture overflow calls, resulting in 38% fewer missed opportunities and 2x faster appointment scheduling.
The Challenge
With a busy front desk and only two receptionists, Pacific Dental Group missed an average of 45 calls per week during their peak morning rush. Patients were left waiting on hold or forced to leave voicemails, which often didn't get returned until the end of the day.
The Solution
The practice implemented EigenH Reach to automatically handle overflow calls. The AI was trained on their scheduling rules, FAQs about insurance, and emergency escalation protocols.
Pacific Dental Group operates a fast-paced practice in a growing suburban area. Despite their excellent patient care, their front desk struggled to keep up with the sheer volume of phone calls—especially on Monday mornings.
The Overflow Problem
When receptionists were busy assisting patients in the office, the phones would ring out. “We were losing potential new patients simply because we couldn’t pick up the phone fast enough,” said the practice manager.
Enter EigenH Reach
By deploying EigenH Reach as their overflow system, the practice ensured that every single call was answered immediately. If both receptionists were on the line, Reach stepped in. The AI was able to answer common questions about their accepted insurance networks, office hours, and even schedule routine cleanings directly into their practice management system.
The Impact
Within the first month, the practice saw a dramatic drop in their missed call rate. The front desk team no longer had to spend their lunch hour returning voicemails, allowing them to focus entirely on the patients physically in the office.
EigenH Reach
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