Eigen Practice
Your practice, in perfect sync.
A low-latency link to the systems you already run, so Reach checks real availability and schedules appointments live — while the patient is still on the call. Sync is optional, and always on your terms.
-
Low-latency sync
Real-time availability so the agent schedules while the patient is still on the call.
-
Voice agents that schedule
Natural voice that talks, finds a slot, and confirms the appointment live.
-
Optional & flexible
Connect to your existing systems whenever you're ready — no lock-in.
The scheduling backbone
The scheduling layer behind every Reach call.
Practice is where Reach turns a conversation into a confirmed appointment. It holds your providers, operatories, hours, and rules — and keeps them in step with the systems your front desk already uses, so every appointment is real and nothing slips through.
Low-latency sync
Schedules in real time, on the call.
A quick sync with your existing integration keeps availability current to the second. Reach checks open slots and writes the appointment back without the patient waiting — the conversation never stalls.
- No awkward silences while the agent looks up a slot
- Real availability — never double-scheduled or guessing
- Patients schedule in one call instead of a callback later
- The conversation stays natural from hello to confirmed
- Patient asks for a Thursday slot
- Availability checked in real time
- Slot held against your calendar
- Appointment scheduled · SMS confirmation
Voice agents that schedule
A voice that talks — and actually schedules.
Low-latency voice agents hold a natural conversation, understand what the patient needs, find a slot, and confirm it — all in one call. No menus, no callbacks, no hold music.
Sync is optional
Connect on your terms.
Start today without touching your stack, then connect to your existing systems whenever it suits your team.
Start without changing anything
Go live on Eigen's own calendar today. Nothing to install, nothing to migrate.
Sync when you're ready
Turn on two-way sync with your PMS later — your front desk keeps its current workflow.
Your systems stay the source of truth
We connect to what you already run. Reach acts only within the rules you set.
Calendar
Sync your PMS, or use ours.
Two ways to run scheduling — pick what fits your office today, and switch whenever you like.
Sync with your dental PMS
Two-way sync keeps appointments, reschedules, and cancellations in step with the system your team already lives in.
- Reads live availability across providers and operatories
- Writes confirmed appointments straight back
- Reschedules and cancellations flow both ways
Works with
Use Eigen's built-in calendar
No PMS, or not ready to connect one? Run scheduling natively on Eigen and be live the same day.
- Providers, operatories, hours, and rules in one place
- Same scheduling, recall, and reminder workflows
- Add PMS sync anytime — your history comes along
How it works
Live in days, not quarters.
Connect
Link your dental PMS, or start on Eigen's calendar — whichever fits today.
Configure rules
Set providers, operatories, hours, and how the agent schedules, routes, and escalates.
Go live
Reach starts answering and scheduling appointments in real time, in the patient's language.
Sync (optional)
Turn on two-way PMS sync whenever you're ready — no disruption to the front desk.
Built for trust
Encrypted end to end
Patient data is encrypted in transit and at rest.
Office-approved actions only
Practice acts strictly within the scheduling and routing rules your team sets.
Full audit trail
Every appointment, reschedule, and cancellation is logged and reviewable.
See appointment scheduling happen on the call.
We'll connect Practice to your setup — your PMS or ours — and show Reach check availability and confirm an appointment in real time.