Healthcare operations, run by AI employees.
AI agents take on the repetitive work: calls, referrals, insurance and prior auths, every job synced to your EHR.*
- Source Fax from referring provider
- Reason New patient consult
- Missing records Requested
- First visit Scheduled on the call
Your AI employees
AI agents. One team that runs the repetitive work.
They work together on calls, referrals, insurance and follow-ups, and learn your workflows as they go. Up to 80%* of the routine work runs on its own, so your team gets hours back and the day gets calmer.
- Scheduler
· Appointment Agent Keep the schedule full Answers patient calls and handles appointment requests within the scheduling rules your team approves. Incoming call 0:12
Tue 10:30 AM booked
- Recaller
· Follow-up Agent Bring patients back Works missed calls, recall, and approved follow-up, then shows staff which patients still need attention.
Recall queue
- Sent
- Replied
- Queued
- Verifier
· Insurance Agent Verify coverage before the visit Prepares eligibility work and sends missing or uncertain coverage details to staff.
Eligibility check
Coverage active
- Referrer
· Referral Agent Beta Turn referrals into first visits Reads faxed referrals, gets missing records, and hands the patient to the Scheduler to book the first visit.
New referral
- Logged
- Records
First visit booked
- Authorizer
· Prior Auth Agent Beta Keep authorizations ahead of the visit Gathers what an authorization needs, tracks payer status, and flags expiring approvals for staff.
Authorization
Renewal flagged · 14 days
- Nourisher
· Nutrition Agent Beta Keep nutrition visits on the calendar Schedules visits with your dietitian, sends approved education, and routes every diet question to the care team.
Nutrition visit
Dietitian visit booked
*Estimated share of routine tasks handled without staff. Results vary by group, workflow and call volume.
How it works
Three steps, every time.
-
Work comes in
A patient calls, a referral fax lands, a visit is due for recall, tomorrow's schedule needs coverage checked.
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The right agent does it
Inside the rules your team approves: providers, visit types, hours, payers and handoff steps.
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Written back, handed off
Every outcome is written to your EHR. Anything that needs a person goes to your team with the context attached.
FAQ
Frequently Asked Questions
Straight answers to what nephrology groups ask before a demo.
See all questionsHow does EigenH AI handle patient calls?
It answers inbound patient calls, identifies who is calling and what they need, and completes the request on the call itself, whether that is scheduling, rescheduling, recall, or a common question, within the rules your team approves. Every call is captured with its intent, outcome, transcript, and next step, so if something needs a person, your team already has the full picture.
Will EigenH AI replace my scheduling staff?
No. It takes the routine, repetitive call volume, such as scheduling, rescheduling, recall, and common questions, so your team can focus on patients standing at the desk and on calls that genuinely need a person. Urgent or complex conversations are escalated to your team with the context already gathered.
Does EigenH AI integrate with our EHR?
Yes. Every appointment, update, and call outcome is written back to your EHR, so scheduling and rescheduling land in the system your team already uses. The Verifier, our insurance agent, is live and prepares eligibility work for staff review; direct eligibility and claims connections into each system carry their own status. The specialties page shows the clinical workflows we currently highlight and their availability status.
Is EigenH AI HIPAA compliant?
Yes. We are HIPAA compliant, and an independent third party has assessed that compliance. We sign a Business Associate Agreement with every customer, and our SOC 2 audit is in progress (not yet complete). Where a customer is subject to HIPAA and we process protected health information on its behalf, EigenH AI acts as a business associate under a written Business Associate Agreement, as described in our privacy policy. The BAA is signed before production PHI is submitted. We approve the production use case in writing, and the agreement is in effect before PHI moves. Data-handling and compliance questions are covered in detail during the sales process; contact our team for specifics. To evaluate any AI phone vendor, use our HIPAA checklist for AI phone agents.
Configured to your team. On auto-mode before you know it.
Walk through how the agents answer your calls, schedule into your system, prepare insurance, and hand the right cases to your team.